![]() How advanced metering infrastructure (AMI) works Call our Service Centre at 51 to confirm it is city utilities staff. If you receive a call, or someone arrives at your door and you are unsure, do not book the appointment or let the person inside your home. We rarely need to inspect inside the home. Most of our work takes place outside the home. We are aware of scams - people calling to book an appointment or going door to door requesting to check backwater valves inside the home. How advanced metering infrastructure (AMI) worksĬity of Waterloo utilities staff always drive city-marked vehicles and carry a city badge.Use this page to find out how it works and when your property will get a new meter reader. We refer to this as 'advanced metering infrastructure' or AMI. For questions about your meter, contact customer service at 51 or 2020 to 2023 we are installing new devices that automatically read your meter. ![]() All properties with water service have meters to measure consumption. ![]()
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